Payment Receipt
When you buy a ticket via Ticketapp, you receive a payment receipt and not an invoice. This is legally correct and intentionally set up this way.
Why do I receive a payment receipt and not an invoice?
Ticketapp exclusively facilitates payment on behalf of the event organizer. Ticketapp is not the seller, not the organizer, and not a party to the agreement between buyer and organizer. The purchase agreement is always established directly between the ticket buyer and the event organizer. Because Ticketapp is not the selling party, Ticketapp cannot and may not issue an invoice for the tickets.
What exactly is a payment receipt?
A payment receipt is an official confirmation that a payment has been successfully completed. The document serves as proof of payment, but is not a fiscal invoice. A payment receipt is legally valid for: proof of payment, customer administration, and support for payment or order questions.
What is on a legally correct payment receipt?
A Ticketapp payment receipt contains: order number, date and time of payment, payment method, total amount paid, event name, organizer name, and a clear legal statement that Ticketapp acts on behalf of the organizer, is not a seller or contracting party, and all obligations, including VAT, lie with the organizer. Tickets themselves are not shown on the payment receipt.
Why is there no VAT specification on the payment receipt?
A VAT breakdown is only required on an invoice, not on a payment receipt. Because the organizer is the selling party and responsible for VAT assessment, and Ticketapp may not issue fiscal invoices, any VAT is not specified on the payment receipt. If a buyer needs a VAT invoice, this can only be provided by the event organizer.
I need an invoice. What should I do?
If you need an official invoice (for example for business administration), contact the event organizer. Only the organizer can issue a VAT invoice, as they are legally the selling party. Ticketapp cannot fulfill an invoicing role in this.
Is this legally correct?
Yes. This approach is fully in line with European consumer legislation, VAT legislation, and Ticketapp's role as a payment and ticketing platform. Ticketapp follows the same legal structure as other international ticketing and payment platforms.