Invoice to Visitor
As an organizer you are the selling party and can issue invoices to ticket buyers if desired. Here you can read how to do this correctly.
Who may issue the invoice?
Only the organizer may issue invoices. You are the selling party, the contracting party towards the buyer, and the VAT liable party. Ticketapp cannot and may not issue invoices for tickets, not even "on behalf of" you as organizer.
When is an invoice needed?
An invoice is only needed when the buyer explicitly requests it (for example for business administration) or when you offer this yourself as an extra service. For private consumers (B2C) an invoice is not mandatory - the Ticketapp payment receipt is sufficient as proof of payment.
What must be on the invoice?
An invoice must minimally contain: 1. Your details as organizer: full company name, address, chamber of commerce number, VAT number. 2. Buyer details: name (company or individual), address (mandatory for business invoices). 3. Invoice details: unique invoice number, invoice date, service description, event date. 4. Amounts: amount excluding VAT, VAT percentage(s), VAT amount, total amount including VAT.
How do I mention the payment?
Important: the payment has already been made via Ticketapp. Therefore clearly state on the invoice: "This invoice has already been paid via Ticketapp on [date]" or "Paid via Ticketapp payment system". This prevents confusion or double payments.
What is NOT allowed on the invoice?
To prevent legal and fiscal confusion: 1. Ticketapp may NOT be mentioned as seller. 2. Ticketapp's VAT number may NOT be used. 3. Ticketapp may NOT be mentioned as invoicing party. Ticketapp may at most optionally be mentioned as: "Payment facilitated via Ticketapp".
How do you send the invoice?
You create the invoice in your own accounting system (for example Exact, Moneybird, e-Boekhouden, etc.), send it directly to the buyer, and keep the invoice in your own administration. Ticketapp plays no active role in this.
Relationship between payment receipt and invoice
The Ticketapp payment receipt is proof of payment. The invoice from you as organizer is fiscal accountability. These documents complement each other, but do not replace each other. Customers can use both documents in their administration.
Best practice
Recommendation: send invoices only on request, use one fixed text for the payment mention, and do not split tickets as separate invoice lines per scan (unnecessarily complex). This keeps your administration clear and efficient.