Privacy Statement

Last updated: 2024

Ticketapp, located at Nieuwezijds Voorburgwal 101-4, 1012 RR Amsterdam, is responsible for the processing of personal data as shown in this privacy statement.

Contact Information

  • Address: Nieuwezijds Voorburgwal 101-4
  • Zip code: 1012 RR
  • City: Amsterdam
  • Email: info@ticketapp.nl
  • Website: www.ticketapp.nl
  • Chamber of Commerce: 74496808
  • VAT: NL057791675B02

Mr. R.J. Bosch is the data protection officer of Ticketapp. Bosch can be reached via info@ticketapp.nl

Personal data we process

Ticketapp processes your personal data because you use our services and/or because you provide these data to us yourself. Below you will find an overview of the personal data we process:

  • First and last name
  • Address, Postal code, City, Country
  • Gender
  • Age
  • Email address
  • Phone number (optional)

Special and/or sensitive personal data

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old. Unless they have permission from parents or guardians. However, we cannot verify if a visitor is over 16 years old. We therefore recommend that parents be involved in their children's online activities to prevent data from being collected about children without parental consent. If you are convinced that we have collected personal information about a minor without permission, please contact us at info@ticketapp.nl. We will delete this information.

For what purpose and on what basis do we process personal data?

Ticketapp processes your personal data for the following purposes: Ticketapp respects the privacy of all users of its site and ensures that the personal information you provide to us is treated confidentially. We use your data to process orders as quickly and easily as possible. Otherwise, we will only use this information with your consent. You have the right to access, correct, and/or delete the personal data provided. Ticketapp will not sell your personal information to third parties and will only provide it to third parties involved in processing your order. Ticketapp may use your email address to inform you about website developments and promotions. If you no longer wish to receive this information, you can unsubscribe.

  • Registration form for creating an account and ordering tickets
  • Handling your payment
  • Creating invoices
  • Informing you about changes to our services and products
  • Delivering goods and services to you
  • Processing in our marketing tool on our online dashboard

Automated decision-making

Ticketapp makes decisions about matters that may affect individuals based on automated processing. These are decisions made by computer programs or systems, without human intervention (e.g., a Ticketapp employee). Ticketapp uses the following computer programs or systems:

  • Our ticket software system developed and managed by Ticketapp
  • Google Analytics
  • Facebook
  • Instagram
  • Sendgrid
  • Pay.nl

Google Analytics

  • Ticketapp uses Google Analytics cookies to monitor customer behavior on our website. This data is anonymous.
  • Ticketapp has entered into a data processing agreement with Google.
  • Ticketapp has masked the last octet (part) of the IP address. This means that your IP address is not known to us.
  • Ticketapp has disabled the 'data sharing' feature. This means that your data is not shared with third parties, such as Google marketing specialists and benchmarking parties. Google itself cannot view and use your data to improve its products and services.
  • Ticketapp does not use other Google services in combination with Google Analytics cookies. This makes it impossible for us to use remarketing. We cannot send personalized advertisements.

How long does Ticketapp retain personal data?

Ticketapp does not retain your personal data longer than is legally required and necessary to achieve the purposes for which your data is collected.

Sharing personal data with third parties

Ticketapp does not sell your data to third parties and will only provide it if necessary for the performance of our agreement with you or to comply with a legal obligation. We conclude a data processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Ticketapp remains responsible for these processing activities.

Cookies or similar techniques

Ticketapp only uses technical and functional cookies and analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet, or smartphone when you first visit Ticketapp.nl. The cookies used by Ticketapp are necessary for the technical operation of the website and your ease of use. They ensure that the website functions properly and remember your preferences. They also allow us to optimize Ticketapp.nl. You can opt out of cookies by setting your internet browser to no longer store cookies. You can also delete all information previously stored via your browser's settings.

Viewing, amending, or anonymizing data

You have the right to access, correct, or (have) delete(d) your personal data. You also have the right to withdraw any consent for data processing or object to the processing of your personal data by Ticketapp. You also have the right to data portability. This means that you can request from us to provide the personal data Ticketapp has of you in a computer file and send them to you or another organization you have mentioned. You can send a request for access, correction, anonymization, data transfer of your personal data, or request for withdrawal of consent or objection to the processing of your personal data to info@ticketapp.nl. To ensure that the request for access is made by you, Ticketapp asks you to send a copy of your identity document with the request. In this copy, make your photo, MRZ (machine-readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) black. This is to protect your privacy. Ticketapp aims to respond as soon as possible, but at least within four weeks, to your request. Ticketapp also wants to inform you that you have the possibility to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How Ticketapp secures personal data

Ticketapp takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized alteration. When you place an order with Ticketapp, all your data is stored on a Secure Server. If you feel that your data is not properly secured or there are indications of abuse, please contact our customer service or send an email to info@ticketapp.nl

Do you still have questions?

If you have any further questions about Ticketapp's Privacy Statement, please contact us. Our customer service will assist you if you need information about your data or if you want to change it. In case a change of our Privacy Statement should be necessary, you will always find the most recent information on this page. Didn't find an answer to your question? Then please contact our customer service.